COVID REFUNDS 2020-2021

The Prime Minister announced on 22nd February 2021 that all schools will be able to return from the 8th March 2021.

This is how we will be managing refunds. We are working on them now and will be in touch with customers in the next day or so.

We will be allocating a 40 day refund (04/01/2021 to 08/03/2021) to customer accounts. This will be adjusted if you have been travelling with us during this lockdown period.

How do we work the refund price out? The ‘paid’ ticket price divided by 190 days and multiplied by full week days the bus has not been used.

Please bare with us; we will be issuing refunds as quickly as possible. We understand you have been waiting patiently and thank you very much. This is a mammoth task for our office and we will aim to have your refund issued within 14 days. If we cannot meet this target, we will let you know.

 

STANDING ORDER PAYMENT PLANS

All standing orders MUST be cancelled.

We will send you a message to let you know if there is a remaining balance due on your account. This should be paid on 01/03/2021.

If we owe you money, we will tell you. Please claim your refund by emailing refund@beaver-bus.co.uk

You must provide the following information to avoid any payment delays

Record No. 5 digit reference on your standing order

Student Name

Parent Name/Account Holder

Bank Name

Sort Code

Account Number

 

PAID IN FULL

We will send you a message to let you know how much you are owed.

Please claim your refund by emailing refund@beaver-bus.co.uk

You must provide the following information to avoid any payment delays

Record No. 5 digit reference on your standing order

Student Name

Parent Name/Account Holder

Bank Name

Sort Code

Account Number

 

Travel for 2021-2022 (Further refund option)

If you would like your refund to be used to start a ticket for 2021-2022 instead of it being paid back to you, we can use your COVID refund amount as the full deposit if you wish (you do not need to pay the £40 as well). This does not affect your right to a refund if your travel plans change at a later date.

 

Ticket Cancellations

If you wish to cancel your ticket with us, our terms of cancellation can be found here www.beaver-bus.co.uk/terms-conditions/

 

 

Published 23/02/2021 @ 11:45