Cancellation & Refunds

14‑Day Cancellation Rights

When you purchase a Beaver Bus service or Bus Pass, you have 14 days from the date you enter into the contract to cancel.

To cancel, email us at enquiries@beaver-bus.co.uk. If you send your cancellation request within the 14‑day period, it counts — even if we read it later.

Starting the Service During the 14 Days

You can choose to start using the service straight away. If you do, your refund rights change:

  • If you do not use the service during the 14‑day period, you can cancel and receive a full refund.
  • If you ask us to start the service during the 14‑day period and you use the bus, you will only receive a partial refund based on the days used.
  • If the service is fully performed within the 14‑day period (for example, you have already used the bus for all intended travel), you lose the right to cancel and must pay the full price.

Your statutory rights for faulty services still apply.

Refunds for Beaver Bus Passes (After the 14‑Day Period)

In certain circumstances, we may allow a Bus Pass to be cancelled part‑way through the academic year. This is at our discretion.

To request a refund, you must:

How Refunds Are Calculated

Refunds are not pro‑rata.

Refunds are calculated as:

Full price of the Bus Pass minus the daily ticket cost (£10 per day) for every day the pass was valid for travel minus a £15 administration fee.

Please note: Bus Passes are valid from the start of the academic year set by Leicestershire County Council, not from the date your individual school/academy or year group returns.

This means:

  • If the value of the daily travel already used is equal to or greater than what you have paid, your refund will be £0.
  • If you paid in full and return the pass early, you may receive a partial refund.
  • If the pass has been used for a long period, it may have no refund value remaining.

Why refunds aren’t pro‑rata

Beaver Bus Passes include a significant discount compared to buying daily tickets. Because of this discount, the pass often reaches “zero value” quickly once daily usage is deducted.

We encourage you to check your refund calculation before submitting a Refund Request Form.

This can help you avoid unnecessary postage costs and delays, especially where the pass may have already reached zero refund value.

Refund Examples

Example 1 — Standing Order Payment Plan

Customer has Paid: £229 (£40 deposit + 3 × £63.33) Refund requested: 30/09/2022 Days used: 24 Daily ticket cost: 24 × £10 = £240 Admin fee: £15 Refund: £0

Example 2 — Paid in Full

Customer has Paid: £650 Refund requested: 30/09/2022 Days used: 24 Daily ticket cost: £240 Admin fee: £15 Refund: £650 − £255 = £395

Example 3 — Long Usage

Customer has Paid: £650 Ticket returned: Day 70 Daily ticket cost: 70 × £10 = £700 Admin fee: £15 Refund: £0

Your Rights

Nothing in these terms affects your statutory cancellation rights.