Terms and Conditions Beaver-Bus-TERMS

8 Cancellation and Refunds
8.1 You have the right to cancel this contract within 14 days without giving any reason. However, you do not have the right to cancel if you requested for us to start providing the services during the cancellation period and the services are fully performed (ie the work is fully or partly completed) during this period. This is further explained in clauses 8.5 and 8.6 below.
8.2 The cancellation period will expire after 14 days from the day of you entering into this contract.
8.3 To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (Email enquiries@beaver-bus.co.uk)
8.4 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
8.5 We will not start providing the services during the 14-day cancellation period unless you ask us to. When you place an order for services, you will be given the option to tick a box to request for us to start providing the services during the cancellation period. By ticking the box, you acknowledge that you will lose your right to a full refund under this contract once the services have commenced (ie you have started using us for travel). If you do not tick the box, we will not be able to start providing the services to you until the cancellation period has expired. We are not obliged to accept your request.
8.6 This means that if you requested for us to start providing the services during the cancellation period and the services are fully performed (ie the work is completed) during this period, you lose your right to cancel and will be required to pay the full price under this contract even if the cancellation period has not expired.
8.7 This does not affect the rights you have if your services are faulty. A summary of these rights is provided at the top of this contract. See also clause 13 below.

9 Effects of cancellation
9.1 If you cancel this contract within 14 days of you entering into the contract, we will reimburse to you all payments received from you unless you requested for us to start providing the services during the cancellation period, in which case you must pay us:
9.1.1 for the services we provided up to the time you told us that you want to cancel this contract, which will be an amount in proportion to the services performed up to that point in comparison with the full price under this contract; or
9.1.2 the full price under this contract, if you lost your right to cancel this contract.
9.2 We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this contract.
9.3 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

10 Cancellation and Refunds relating to Beaver Bus Pass
10.1 In special circumstances, Beaver Bus Passes may be cancelled, and refunds made available part way through the Academic Year, at our discretion upon receipt of the Ticket Card.
10.2 Any refund for part used Beaver Bus Passes are calculated from the date after the Ticket Card is returned to us along with a completed refund request form Beaver-Bus-Refund-Request-Form
10.3 Any refund for part used Beaver Bus Passes will be the difference between the full price of the Beaver Bus Pass (whether paid in full or subject to monthly instalment repayment) less the cost of daily tickets for the period that you have had full use of the Beaver Bus Pass up to and including the day after the Ticket Card is returned to us. You will also be liable for an administration charge of £15 to cover the administration costs associated with early cancellation of your Beaver Bus Pass.

10.4 You receive a substantial discount when you purchase a Beaver Bus Pass, for that reason refunds are not made pro rata to the periods before/after surrender and because of this, depending on the point you cancel, your season ticket may have no refund value.

Refund example 1. Standing Order Payment Plan

Customer has paid £229 (£40 deposit plus 3 payments of £63.33). Refund requested from 30/09/2022.

Ticket valid for 24 days (30/08/22 to 30/09/22) charged at £10 daily ticket = £240. Plus £15 admin fee.

Value to be refunded £0.

Refund example 2. Payment made in full

Customer has paid £650 (£40 deposit plus 1 payment of £610). Refund requested from 30/09/2022.

Ticket valid for 24 days (30/08/22 to 30/09/22) charged at £10 daily ticket rate = £240. Plus £15 admin fee.

Value to be refunded £395.

Refund example 3.

Customer has paid £650.

Ticket returned on 70th day that it has been valid for travel (12/12/2022)

Value to be refunded. £0

10.5 For the avoidance of doubt, nothing in this clause 8 affects your statutory right to cancel in accordance with clause 6 above.