PASS LETTER
Thank you for choosing Beaver Bus for your school travel requirements. In order to save waste and make our information available to customers at any time, we have gone digital with our pass letter.
BUS PASS
There is no bus number printed on the card — please keep it safe. You will receive a follow-up SMS with your child’s allocated bus number and timetable once routes are finalised.
Routes and allocations are based on the options you selected on the reservation form. Please note that timetables and bus numbers can change, and last-minute adjustments are sometimes necessary. This is why the bus number is not printed on the card.
PAYMENTS AND TRAVEL
If you pay us directly and your account falls behind, the ticket will not be accepted for travel. We will notify you by SMS if there are any issues. Please contact us straight away so we can resolve matters quickly and avoid any interruption to your child’s travel.
BUS PASS SYSTEM
We use a contactless scanning system. Your child only needs to show the card to the reader.
The system records:
*Where the passenger boards
*The time they board
*GPS tracking of the bus
*Timings at each stop
*How many passengers are on board
If the card becomes damaged, it will not scan.
LOST OR DAMAGED CARDS
Replacement passes can be purchased 24/7 on our website here Cost: £10.
TRIAL – NO PASS NO TRAVEL (Existing Passengers Only)
We are trialling an alternative to our usual No Pass, No Travel policy. A manual log-on can be used only if the ticket is fully up to date with payment. If your child uses this process, you will receive an email.
To prevent misuse, only three manual log-ons are permitted per passenger.
Our replacement pass service remains available 24/7 to keep travel uninterrupted.
Advice for all Parents
- Remember that your child remains under your care until they are accepted for travel on the school bus with a valid pass and immediately after they get off the school bus at the end of the school day.
- If you are concerned about your child’s sense of road safety, you should accompany them to the stop and wait with them until the bus arrives. Similarly, you should ensure that your child is met at the stop when the bus returns from school.
- If your child is unaccompanied, make sure that they know and follow the safest route, uses the safest crossing places and know how to behave responsibly whilst waiting for their bus.
- Please make sure that you have discussed with your child what to do if the bus does not arrive or if they fail to catch the bus for any reason.
- In poor weather conditions, you are advised to take your child to a bus pick up point on a main(treated) road as some points with poor access may not be served. Local radio stations are a good source of information to find out if your child’s school is open and/or the roads to it are passable.
- In any case, you should have a Plan B should the bus not turn up due to adverse weather conditions, traffic incidents or mechanical failure. We will always do our best to continue with the services or supply a replacement bus should it be required and keep you informed via SMS or our news page https://beaver-bus.co.uk/news-page
We have updated our website to include our policies and procedures should you require any further more detailed information about our business or the services we provide.
Kind Regards,
Beaver Bus