PASS LETTER
In order to save waste and make our information available to customers at any time, we have gone digital with our pass letter. Please find the information below or you may access a document version here.
Thank you for choosing Beaver Bus for your school travel requirements.
There is NO BUS NUMBER on your card, please keep it safe. We will send an SMS message out at least a week before the schools go back with our up to date timetable information and the bus number you have been allocated to.
You must then check the timetables and bus timings ready for when you need the service. Routes have been organised and allocations have been made based on the selection you have chosen on the reservation form. Timetables and bus numbers do change from time to time please do not rely on the previous year’s information. We sometimes have to make some last minute chnages, which is why we do not put a bus number on the card.
If your account falls behind with payment, the ticket will not be accepted for travel. We will contact you by SMS if there are any problems, you should contact us straight way to resolve any issues and avoid any travel interruption.
We use an electronic system and if the card is damaged it will not scan. The system is contactless, with the passenger only needing to show the card to the reader. The system tells us where the passenger boards the bus and at what time. The buses are tracked by GPS telling us where the buses are, noting the timing each stop and how many passengers are on board.
Should the card be lost or damaged during the year a replacement can be purchased on our website http://beaver-bus.co.uk/bus-pass-system/ at the cost of £10.
We operate a no pass no travel policy, our replacement pass service is available 24/7 so that travel can remain uninterrupted. In the event that you need to purchase a replacement pass, we make a print off ‘daily ticket’ available for you to download free of charge. This will keep you going until you get your replacement.
Advice for all Parents
- Remember that your child remains under your care until they are accepted for travel on the school bus with a valid pass and immediately after they get off the school bus at the end of the school day.
- If you are concerned about your child’s sense of road safety, you should accompany them to the stop and wait with them until the bus arrives. Similarly, you should ensure that your child is met at the stop when the bus returns from school.
- If your child is unaccompanied, make sure that they know and follow the safest route, uses the safest crossing places and know how to behave responsibly whilst waiting for their bus.
- Please make sure that you have discussed with your child what to do if the bus does not arrive or if they fail to catch the bus for any reason.
- In poor weather conditions, you are advised to take your child to a bus pick up point on a main(treated) road as some points with poor access may not be served. Local radio stations are a good source of information to find out if your child’s school is open and/or the roads to it are passable.
- In any case, you should have a Plan B should the bus not turn up due to adverse weather conditions, traffic incidents or mechanical failure. We will always do our best to continue with the services or supply a replacement bus should it be required and keep you informed via SMS or our news page http://beaver-bus.co.uk/news-page
We have updated our website to include our policies and procedures should you require any further more detailed information about our business or the services we provide.
Kind Regards,
Beaver Bus