Beaver Bus Ltd
Unit 84 The Whittle Ind Est
01162844877 (10:00 x 14:00)
If you cannot get through on the phone, please email us firstname.lastname@example.org and we will get back to you as soon as we can.
Please do not attend the offices without an appointment.
Registering a Complaint, Concern or Enquiry
If your bus pass is provided through the local authority you should register your complaint, concern or enquiry by contacting the council by either:
Telephone: 0116 30 50002
If you purchase your bus pass direct from the bus company you should register your complaint, concern or enquiry by contacting Beaver Bus Ltd:
In either case above, you will be provided with either a verbal or written acknowledgement of receipt of your complaint/enquiry within a maximum of 5 working days and a full response will be provided in writing within a maximum of 10 working days. In exceptional cases where the complaint/enquiry requires significant investigation the response may take up to 20 working days.
The school bus partnership are making every effort to ensure that the services you receive are safe and reliable and want to reassure you that every complaint/enquiry will be responded to appropriately.