Unit 84, The Whittle Estate
OFFICE HOURS Mon-Fri
Our phone lines are open from
09:00 to 17:00
* Office cover 09:00 to 16:30 from 01/08/19
Please do not visit the offices without an appointment, as we cannot guarantee that a member of staff will be available to deal with your query.
Contact Enquiry Form
Please complete the form with all your details and we will get back to you shortly. (* Denotes required field).
Registering a Customer Complaint, Concern or Enquiry
If your bus pass is provided through the local authority you should register your complaint, concern or enquiry by contacting the council by either:
Telephone: 0116 305 0002
If you purchase your bus pass direct from the bus company you should register your complaint, concern or enquiry by contacting Beaver Bus Ltd by using the contact form on our website.
In either case above, you will be provided with either a verbal or written acknowledgement of receipt of your complaint/enquiry within a maximum of 5 working days and a full response will be provided in writing within a maximum of 10 working days. In exceptional cases where the complaint/enquiry requires significant investigation the response may take up to 20 working days.
The school bus partnership are making every effort to ensure that the services you receive are safe and reliable and want to reassure you that every complaint/enquiry will be responded to appropriately.
Any lost property queries will only be answered via email. All property (unless high value) will be left on the bus for up to a week for the owner to collect. After this time please contact us via email. We will not respond to voicemails left making a complaint or registering an enquiry for lost property.