CONTACT

Beaver Bus Ltd

Unit 84 The Whittle Ind Est

Cambridge Road

Whetstone

LE8 6LH

Email: enquiries@beaver-bus.co.uk

The best way to contact us at this time is by email enquiries@beaver-bus.co.uk. As part of our COVID contingency we can respond to emails from the office or at home and give you the best service possible. We may not be able to answer the office phones on some occasions. We are sorry for any inconvenience caused. Please be assured that you will be answered promptly by email.

If you need a replacement pass – they can be ordered here https://beaver-bus.co.uk/bus-pass-system/

Please do not attend the offices without an appointment.

Registering a Complaint, Concern or Enquiry

If your bus pass is provided through the local authority you should register your complaint, concern or enquiry by contacting the council by either:

Telephone: 0116 30 50002

Email: Safer.Travel@leics.gov.uk

Website: www.leics.gov.uk/school_college_transport

If you purchase your bus pass direct from the bus company you should register your complaint, concern or enquiry by contacting Beaver Bus Ltd:

Email: enquiries@beaver-bus.co.uk

In either case above, you will be provided with either a verbal or written acknowledgement of receipt of your complaint/enquiry within a maximum of 5 working days and a full response will be provided in writing within a maximum of 10 working days. In exceptional cases where the complaint/enquiry requires significant investigation the response may take up to 20 working days.

The school bus partnership are making every effort to ensure that the services you receive are safe and reliable and want to reassure you that every complaint/enquiry will be responded to appropriately.