Registering a Customer Complaint, Concern or Enquiry

If your bus pass is provided through the local authority you should register your complaint, concern or enquiry by contacting the council by either:
Telephone: 0116 305 0002
Website: www.leicestershire.gov.uk/education-and-children/school-transport

If you purchase your bus pass direct from the bus company you should register your complaint, concern or enquiry by contacting Beaver Bus Ltd by email only:

Email: enquiries@beaver-bus.co.uk

In either case above, you will be provided with either a verbal or written acknowledgement on receipt of your complaint/enquiry within a minimum of 7 working days and a full response will be provided in writing within a maximum of 14 working days.

The school bus partnership are making every effort to ensure that the services you receive are safe and reliable and want to reassure you that every complaint/enquiry will be responded to appropriately.